Round 2 of the UD Trucks Gemba Challenge has just kicked off as a part of UD’s global aftermarket competition.
Gemba loosely translates to “the place where value is created.” For UD customers it reflects the hard work that goes on behind the scenes to create a strong dependable ownership experience and is the cornerstone on which the UD brand is built.
The Gemba Challenge pits service and aftermarket teams against technical challenges in the workshop. The competition culminates in a global final where aftermarkets teams from around the globe face off over workshop tasks.
Australia is fielding 46 teams in this year’s competition with a total of 164 competitors, this second round of the competition closes on August 2nd. The teams are vying for a guaranteed place in the global final to be held in Ageo, Japan.
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“The fantastic engagement we’ve seen from our aftermarket teams during this competition so far really reflects the enthusiasm and commitment of our colleagues across the dealer network,” says Richard Singer, Vice President Services and Retail Development, Volvo Group Australia.
“Knowing that our dealerships are staffed by some of the most professional and capable staff in the industry undoubtedly gives peace of mind to our customers.”
“I look forward to seeing one of our dedicated teams bringing home a win at the global final and I congratulate them on their progress to date.”
